Last updated: 18th June 2026

1. Agreement

By accessing this website or engaging the services of MichaelX Creative (“we”, “us”, “our”), you (“the Client”) agree to be bound by these Terms and Conditions. Please read them carefully before proceeding. If you do not agree to these terms, please do not use this website or engage our services.

2. Services

We provide monthly short-form video content retainer packages for professionals, including:

• Starter Package – 4 short-form videos per month, professionally filmed and edited
• Core Package – 8 videos per month, with captions, content repurposing, and one monthly strategy call
• Premium Package – 12+ videos per month, a promotional ad, and a full content strategy

The specific deliverables, shoot schedule, and scope for each package will be confirmed in writing prior to commencement of services.

3. Payment Terms

• 3.1 All services are billed on a monthly retainer basis.
• 3.2 Full payment is due before the commencement of each month’s production cycle, unless otherwise agreed in writing.
• 3.3 Invoices will be issued via email and must be settled within 7 (seven) days of the invoice date.
• 3.4 Late payments may result in a suspension of services until the outstanding balance is cleared. We reserve the right to charge interest on overdue amounts at a rate of 2% per month.
• 3.5 All prices are quoted in South African Rand (ZAR) and are inclusive of any applicable taxes unless stated otherwise. Prices are subject to change with 30 (thirty) days’ written notice.

4. Cancellation Policy

• 4.1 Either party may terminate the retainer agreement by providing 30 (thirty) days’ written notice via email.
• 4.2 Work completed or in progress at the time of cancellation will be invoiced in full and is non-refundable.
• 4.3 No refunds will be issued for any services already rendered.
• 4.4 Cancellation of a scheduled shoot with less than 48 hours’ notice may result in a rescheduling fee, communicated to the Client at that time.

5. Revisions

• 5.1 Each package includes up to 2 (two) rounds of revisions per video, unless otherwise agreed in the project brief.
• 5.2 Revision requests must be submitted within 5 (five) business days of receiving the delivered content. Requests submitted after this window will be treated as a new revision round.
• 5.3 Additional revisions beyond those included in the package will be billed at a rate communicated to the Client before work commences.

6. Client Obligations

• 6.1 The Client agrees to be available for scheduled shoot dates, provide timely feedback, and supply any materials, information, or access required for production.
• 6.2 Delays caused by the Client — including late feedback, rescheduled shoots, or failure to supply required materials — may result in adjusted delivery timelines at our discretion. No refund or discount will be issued as a result of Client-caused delays.
• 6.3 The Client is responsible for ensuring that any content, information, or third-party materials provided to us do not infringe upon the intellectual property or rights of any third party.

7. Intellectual Property

• 7.1 All raw footage, creative assets, edits, and deliverables produced by MichaelX Creative remain our intellectual property until full payment has been received for the relevant month’s services.
• 7.2 Upon receipt of full payment, the Client is granted a non-exclusive, perpetual licence to use the delivered content for personal brand and marketing purposes across digital platforms.
• 7.3 The Client may not resell, sublicense, or transfer ownership of the delivered content to any third party without prior written consent.
• 7.4 We reserve the right to use any produced content in our portfolio, showreel, or promotional materials unless the Client submits a written request to the contrary within 7 (seven) days of delivery.

8.) Confidentiality

• 8.1 Both parties agree to treat any sensitive business, financial, or strategic information shared during the course of the engagement as strictly confidential.
• 8.2 This confidentiality obligation remains in effect for 2 (two) years following the termination of services.
• 8.3 This clause does not apply to information that is publicly available or that is required to be disclosed by law.

9. Personal Information (POPIA)

• 9.1 MichaelX Creative collects and processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
• 9.2 Personal information collected through this website or during the course of our services will only be used to deliver agreed services and communicate with the Client. We will not share your information with third parties without your consent, except where required by law.
• 9.3 You have the right to access, correct, or request the deletion of your personal information at any time by contacting us at info@michaelx.co.

10. Limitation of Liability

• 10.1 To the maximum extent permitted by South African law, MichaelX Creative shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services or this website.
• 10.2 Our total cumulative liability to the Client shall not exceed the total amount paid for services in the month in which the claim arises.
• 10.3 We do not guarantee specific results, audience growth, engagement rates, or business outcomes from the content produced.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the South African courts.

12. Dispute Resolution

• 12.1 In the event of a dispute, both parties agree to first attempt resolution through good faith negotiation within 14 (fourteen) days of the dispute arising.
• 12.2 If negotiation fails, the parties agree to refer the matter to mediation before initiating formal legal proceedings.

13.Amendments

We reserve the right to update or amend these Terms and Conditions at any time. Revised terms will be published on this website with an updated effective date. Continued use of our services following any amendments constitutes your acceptance of the updated terms.

14. Contact

For any questions or concerns regarding these Terms and Conditions, please reach out:

Email: info@michaelx.co

Website: michaelx.co