Terms & Conditions

Outlines the rules, responsibilities, and expectations that apply when using this site or working together. It defines how services are delivered, what’s included, and how both parties are protected. 

Last updated: 20th January 2026

These Terms & Conditions (“Terms”) govern the use of this website and the services provided by [Your Brand / Your Name] (“we,” “us,” or “our”). By accessing this website, signing an agreement, or purchasing any service, you agree to these Terms.

If you do not agree, please do not use this website or engage our services.

 

1. Services

We provide a range of creative, production, digital, and marketing services, which may include (but are not limited to):

  • Cinematography & directing
  • Photography & visual documentation
  • Post-production (editing, colour grading, sound, delivery)
  • Content creation & content management
  • Advertising, marketing, and digital strategy
  • Paid experiments, lead generation, web-related services

 

The exact scope, deliverables, timelines, pricing, payment structure, and revision limits for each project are defined in the individual agreement or proposal signed before work begins. That agreement takes priority over any general information on this website.

 

2. Agreements & Project Scope

All projects are governed by a written agreement, proposal, or contract accepted by both parties prior to commencement.

  • Clients are responsible for reviewing and understanding:
  • Payment structure
  • Deliverables
  • Timelines
  • Revision limits
  • Usage rights

 

By signing an agreement, the client confirms they understand and accept the terms of that specific project.

 

3. Payments

Payment terms vary depending on the service and are defined in the signed agreement. These may include deposits, milestone payments, pay-per-lead models, or other structures.

  • Work may not begin until required payments are received.
  • Late payments may result in paused work, delayed delivery, or termination of the project.
  • Fees agreed upon in the contract are non-negotiable once the project has started.

 

4. Revisions

Revision allowances differ per service and are outlined in the signed agreement.

  • Revisions are intended for reasonable adjustments, not complete creative reworks.
  • Requests outside the agreed revision scope may incur additional costs or require a new agreement.

 

5. Timelines & Delays

Project timelines are estimates unless explicitly stated otherwise.

Delays may occur due to:

  • Late feedback, approvals, or assets from the client
  • Third-party platforms or services
  • Circumstances beyond our reasonable control
  • We are not responsible for delays caused by factors outside our control.

 

6. Refunds & Fixes

Our goal is to deliver quality work and resolve issues through collaboration, not refunds.

  • No refunds are issued once work has started.
  • If work has not yet begun, refunds may be considered, but we reserve the right to offer a service exchange or credit instead of a monetary refund.
  • If an issue arises due to our error, we will make reasonable efforts to fix or correct the work rather than issuing a refund.

 

Full details are outlined in our Refund Policy, which forms part of these Terms.

 

7. Ownership & Usage Rights

Unless otherwise stated in writing:

  • Final deliverables are licensed to the client according to the agreement.
  • Raw footage, project files, working files, or unused assets are not included unless explicitly agreed.
  • We retain the right to showcase completed work (or excerpts) for portfolio, promotional, educational, or marketing purposes.

Work will never be used maliciously or in a misleading manner.

 

8. Client Responsibilities

Clients agree to:

  • Provide accurate information and assets on time
  • Respond within reasonable timeframes
  • Confirm they have the legal right to use any materials supplied

 

We are not responsible for issues arising from inaccurate information, missing assets, or rights violations provided by the client.

 

9. Third-Party Platforms

Some services rely on third-party platforms (e.g., social media platforms, ad networks, hosting providers, payment processors).

 

We are not responsible for:

  • Platform outages or policy changes
  • Account suspensions or bans
  • Performance fluctuations caused by third-party systems

 

10. No Guaranteed Results

While we aim to deliver high-quality work, specific results are not guaranteed.

Performance, reach, engagement, leads, or revenue depend on multiple factors beyond our control, including market conditions, platform algorithms, and client execution.

 

11. Right to Refuse or Terminate Work

We reserve the right to refuse or terminate a project if:

  • A client promotes a product or service we believe is misleading, harmful, or unethical
  • There is persistent non-payment or late payment
  • Communication becomes abusive, unreasonable, or uncooperative
  • The working relationship is no longer viable or aligned

In such cases, work completed up to that point remains payable.

 

12. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages.
  • Our liability is limited to the amount paid for the specific service in question.

 

13. Confidentiality

Any non-public or sensitive information shared during a project will be treated as confidential, unless disclosure is required by law or consented to in writing.

 

14. Changes to These Terms

We may update these Terms from time to time. Continued use of this website or our services indicates acceptance of the revised Terms.

 

15. Governing Law

These Terms are governed by the laws of South Africa.

 

16. Contact

For questions regarding these Terms, please contact us via the details provided on this website.

crafting digital

excellence

for you

MET-158-copy.jpg