Last updated: 24 January 2025

This Refund Policy explains how refunds, credits, and issue resolution are handled for services provided by [Your Brand / Your Name] (“we,” “us,” or “our”).

By purchasing or engaging our services, you agree to this policy.

1. General Policy

Due to the nature of our services — which involve time, creative work, strategy, and resource allocation — refunds are not guaranteed.

Our priority is to resolve issues through communication and corrections rather than issuing refunds.

2. Work Already Started

No refunds are issued once work has started, regardless of project stage.

This includes time spent on planning, strategy, production, setup, or execution.

Once a project has commenced, resources have already been committed.

3. Before Work Begins

If payment has been made before work has started, refunds may be considered at our discretion.

However:

We may offer a service exchange or credit instead of a monetary refund.

Administrative or processing fees may be deducted where applicable.

4. Fixes Over Refunds

If an issue arises due to our error:

We will make reasonable efforts to fix, revise, or correct the work.

Refunds will only be considered if the issue cannot reasonably be resolved.

We do not abandon projects or leave clients without support.

5. Client-Related Issues

Refunds will not be issued for:

Change of mind after work has started

Delays caused by the client

Dissatisfaction based on subjective preferences when work meets the agreed scope

Failure to provide assets, approvals, or feedback on time

6. Third-Party Factors

We are not responsible for performance issues caused by:

Third-party platforms (e.g., ad platforms, hosting services)

Algorithm changes, bans, outages, or policy enforcement

Market conditions or audience behaviour

Refunds will not be issued for issues outside our control.

7. Pay-Per-Lead & Performance-Based Services

For services involving performance-based models (such as pay-per-lead):

Terms, expectations, and definitions of valid delivery are outlined in the signed agreement.

Refunds are governed strictly by that agreement.

8. Termination

If a project is terminated:

Fees for work completed up to the termination date remain payable.

No refunds will be issued for completed or in-progress work.

9. Contact

If you believe an error has occurred or wish to discuss an issue, please contact us using the details provided on this website.

We aim to resolve matters professionally and fairly.